TorchFire Studio

Handmade Jewelry with Unique Gemstones, Sterling Silver and Gold


Shipping 

Handmade jewelry takes time to create! Most orders will ship in two weeks. 

If you need a rush order, please contact me prior to ordering to see if it is possible.


Your order will ship via USPS Priority Mail with tracking.

All orders totaling $150 or more will require a signature upon delivery


Policies 

I take great pride in my work and I want you to be 100% happy with your purchase, so please contact me if you have any questions before your purchase.

I have a 7-day return/exchange policy. If you are not happy with your purchase, please contact me and we can work out a refund or exchange.

Refund totals will include only the item price, not including the original shipping cost.

Refunds will be processed after the returned item has been received. The item needs to be returned in the same condition in which it was sent. Please note that you are responsible for safely returning it to me. No refunds can be given for returns lost in the mail.

However, if your jewelry is damaged or broken in any way, please contact me and I will replace or repair it!

 
Please Note: custom orders are not refundable as the metal or size you require may not be something I can reuse.

Custom orders over $500 require an initial deposit of 50%. This deposit is non-refundable.

If you order a ring in the wrong size there will be a resizing fee which varies depending on the metal and how complicated the ring is. In addition, there are some items that cannot be resized. 

Please note that when having an item resized, you are responsible for it reaching me safely. I cannot be responsible for items I did not mail. Please contact me prior to mailing the item.

Ring Resizing